Depending on the country you live in, extra import taxes, custom fees and toll fees may be charged when receiving or returning your order. Make sure to inform yourself about these and keep an eye on the tracking of your (returning) package. You are responsible for additional fees during this period.

In case you have to pay additional import taxes, custom fees or possible toll fees when receiving a package, you are responsible for paying the entire amount. If you refuse to pay these additional charges or fail to pay them in time to get customs clearance, the order will be returned to us.

In case you have to pay additional import taxes, custom fees or possible toll fees when returning a package, you are responsible for paying the entire amount of these import taxes. If you refuse to pay these additional charges or fail to pay them in time to get customs clearance, the order will be returned to you. In this case, we can’t refund you for the items.

Please note that we can only refund the cost of returned products (and in some cases the initial shipping costs). We will never refund import charges and taxes to customers receiving or returning orders.

Yes, once we have received your payment, we will pack your order and ship it as soon as possible. When your order has been shipped, you will receive a shipping confirmation e-mail which includes a tracking link so you can monitor your delivery.

If you did not receive the shipment confirmation e-mail, it may have been blocked by the spam filter of your e-mail program. We advise you to check your spam mails, and if you do not find the answer, please contact our customer service.

We always try to process all of our orders as soon as possible but unfortunately, sometimes your order may be delayed because of a high amount of orders we have to process, payment issues, risk verification, …

The delivery company will leave a message in your mailbox which states that a delivery attempt was made. You can also find this information then on the tracking link. This message will contain instructions on how to contact the shipping carrier. Normally, there is a second and third delivery attempt foreseen in the next days. After 3 delivery attempts, the order will automatically be shipped back to sender.  

In some cases, your order will be delivered at a local post office or parcel shop after the first delivery attempt. 

Unfortunately, it is not possible to change your delivery address after your order has been shipped. So if you haven’t received a shipping confirmation, we can often still change your delivery address.

When you just passed your order and you realise that you made a mistake, please contact our customer service and provide us with your name, order number and new complete delivery address.

A good way to start is by checking your tracking link. This should have an up-to-date status of your order so you can check where your order is now.

Please keep in mind that your order may be delayed due to safety measures of the customs authorities and that we have no influence on delivery delays.

If you have received a shipping confirmation and you feel like your order is not delivered within the specified delivery time, please contact our customer service and we will start an investigation with our logistics partner. This may take several days and a refund or replacement shipment can only be executed after this investigation, or after 30 days. Please allow some time for the status of the shipment to correctly display at the above address.

We support the following Payment options:

1. PayPal
2. Visa
3. Mastercard
4. Maestro
5. Bancontact
6. iDEAL
7. AMEX
8. Shop Pay
9. Google Pay
10. Apple Pay
11. UnionPay
12. TML Gift Cards

Fill your cart with the items you love and proceed to the first step of the checkout process. After adding the code in the foreseen field and clicking 'Apply', you will see that the Gift Card has been added underneath the Subtotal and Shipping amount. The amount to be paid is automatically and immediately reduced with the Gift card or discount amount.

As security is our main priority, your transaction will always be done using a secured connection (https).

Depending on the country you live in, extra import taxes, custom fees and toll fees may be charged when receiving or returning your order. Make sure to inform yourself about these and keep an eye on the tracking of your (returning) package. You are responsible for additional fees during this period.

• In case you have to pay additional import taxes, custom fees or possible toll fees when receiving a package, you are responsible for paying the entire amount. If you refuse to pay these additional charges or fail to pay them in time to get customs clearance, the order will be returned to us.

• In case you have to pay additional import taxes, custom fees or possible toll fees when returning a package, you are responsible for paying the entire amount of these import taxes. If you refuse to pay these additional charges or fail to pay them in time to get customs clearance, the order will be returned to you. In this case, we can’t refund you for the items.

Please note
that we can only refund the cost of returned products (and in some cases the initial shipping costs). We will never refund import charges and taxes to customers receiving
or returning orders.

Depending on your browser and internet connection, there might be some difficulties you encounter while placing your order. Don’t worry; if we do not receive a payment, your order will be cancelled so you can always try again.

If you keep having technical problems, please contact your bank for more information. Payment problems are most likely due to insufficient funds or technical card problems.

If you checked with your bank and the problem isn’t solved, then contact our customer service and provide us with the following information:

• A clear description of the situation describing what page you are on and what action you were taking (what payment method, which step, ...)
• The operating system you are using (e.g. Windows Vista, Mac OS Lion)
• The URL you are currently on (e.g. http://store.tomorrowland.com/)
• A screenshot of the page or a copy/paste of the error you are presented with.

Please always make sure before contacting us, that the problem is not caused by insufficient funds or technical problems with your bank, your browser or internet connection. So try to close your browser and repeat the process before contacting us.

When purchasing products on the TML Webstore, you have the right to return purchased products without any reason, on condition that you notify us within 30 days after delivery of the product via our returns portal, via email, phone call, letter, via the model form, etc.

Model form English: download here
Model form Dutch: download here

The right of withdrawal does not apply to:

• Delivered product made upon the customers’ wishes, or if it was tailored to the personal needs of the customer;
• Orders containing perishable goods such as food with a limited expiration date, flowers, newspapers or magazines;
• Audio and video recordings (CD, DVD, VHS-tape), computer software, video game, cassette tape or vinyl record that have been opened and of which you have broken the seal;
• Journals or magazines;
• Products purchased in one of the stores at Tomorrowland;
• Items returned more than 30 days after delivery.

Additional non-returnable items:

• Downloadable software products, not delivered on a tangible medium, but only if (i) you expressly agree with the delivery of your product during the term you are allowed to return products and (ii) you accept to waive your right to return the concerned product. During the purchase order process we shall obtain your content via tickable consent boxes
• Health and personal care items (unless delivered in a sealed package, and the seal has been broken)

When purchasing products on the Tomorrowland Store, you have the right to return purchased products without any reason, on the condition that you notify us within 30 days after
delivery of the product.

After receiving your return request, you will receive the return label for your parcel. You have 14 days to send back the items at your own expense and the label must be clearly visible on the box.

When returning from a non-EU country, please ship with one of the following carriers with a tracking number option: UPS, DHL, GLS or DPD. Note that custom documents are required.

You are in this case responsible for the return of the products and therefore also for its shipping costs. The products should be shipped 14 days after the registration of your return. In case you do not comply with this clause, you remain owner of the products and Tomorrowland Store shall not be obliged to refund the buyer. Tomorrowland Store cannot be held liable for any damage of the packaging or the products itself which occurred during the period the goods are sent back.  

If 30 days have gone by since the arrival of the buyer’s order, unfortunately refunds or exchanges cannot be offered. This is however not the case if the buyer has a complaint or warranty request. Please refer to the warranty section or contact our customer service  so we can find a fitting solution.

During this 30 days’ period, you are obliged to keep the unused products and packaging in an
appropriate and careful manner, in its original condition and at your own risk. If this period expires on a non-working day, the deadline is extended till the next working day.

After receiving and checking the return for completeness and damage, TML Webstore will refund
the amount you paid for the item. The initial shipping costs will only be refunded if you return all the items of your order.

The refund happens within 14 days after TML Webstore received the package.

Tomorrowland guarantees that the
products meet the quality and quantity of the agreement, as stated on the website in the product description or product image.

Under EU law you always have the right to a minimum 2-year guarantee at no cost. This 2-year guarantee period starts as soon as you receive your goods.

As a general rule, you will only be able to ask for a partial or full refund when it is not possible to repair or
replace the goods. Any form of compensation can never exceed the amount that was billed to you.

Your complaint or request will be handled as soon as possible if you contact our customer service. Please provide us with your order number and a photo or video that shows the defect so we can
find a suitable solution.

After receiving your returned package, our warehouse will inspect the goods and will notify you about the compensation, taking into account the decrease in value due to any damages.

You will receive your refund within 14 days and the credit shall automatically be applied to your credit card or original method of payment.

Please note that Tomorrowland Store can only refund the cost of the returned product(s) and in
some cases the initial shipping costs.

When returning goods which you bought using a discount or offer, Tomorrowland Store will adjust the refund accordingly if you fall below the discount/offer threshold, as that discount or offer will no longer apply.

Please also refer to the information about refunds in the Terms of Service.

You will receive your refund within 14 days but this may delay if Tomorrowland Store did not receive the goods, evidence that the buyer has returned the goods or the buyer’s bank details (if needed and when asked for) to refund the amount.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact our customer service. 

Tomorrowland Store only replaces items if they are defective or damaged under the conditions in the warranty section. If you need to exchange it for the same item, request your refund via the returns portal and repurchase the product in the right size or color.

In case a purchase you made at one of our (pop-up) stores shows any default, you can – within 2 years counting from the date of the purchase - notify us. This notification should be done within 2 months counting from the date you have detected the defect. You should also send us back the defect item.

When we receive your notification, we will assess the situation. If replacement or repair of the defect item is not possible, you are entitled to a refund.

We also inform you that the aforementioned guarantee is free of charge. Consequently we will bear all costs for repair, replacement and also delivery and return.